All items sold by Morley Memory (UK) are covered by full warranty. This period is clearly stated on the Invoice. Should you have any products for return, please follow the described procedure below: Customers should ensure that the goods were supplied by Morley Memory (UK) and are still under warranty. Customers should complete the RMA form (download here) and send it to Morley Memory (UK) via fax +44 (0) 870 803 4413 or email support@morleymemory.com A RMA number will be assigned to the customer within 1 working day upon receipt of the form. Customers should send the defected goods to Morley Memory within one week after receipt of the RMA number and should be responsible for the shipment costs. After preliminary inspection of the returned item, we would send out confirmation of receipt to customers within 2 days and advise customers whether the goods can be covered by warranty or not. If the item cannot be covered by warranty (e.g. warranty label has been removed, defect is due to misuse by customers), the repair charge required will be quoted to customers. Customers will also be responsible for the freight charge when the goods are returned to them after repair. The period for repair is normally three to four weeks, if a longer period for repair is required, we will inform customers in advance and offer other feasible solutions such as replacement. The goods will be returned to customers once repair is completed and Morley Memory (UK) will be responsible for this freight charge if the item is covered by warranty. | 
